Privacy Policy

At xrelia, we believe privacy is an essential part of building trustworthy software. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with us.

By using xrelia, you agree to the practices described in this Privacy Policy.

Information we collect

We collect information that helps us provide and improve our services.

Information you provide

You may provide information when you:

• create an account
• request a demo
• contact us
• subscribe to our newsletter
• communicate with our support team

This information may include:

• name
• email address
• company name
• job title
• account credentials
• communications with xrelia

Information collected automatically

When you use our website or platform, we may automatically collect:

• IP address
• browser type and version
• device information
• operating system
• pages viewed
• session information
• usage data
• performance and diagnostic information

This information helps us operate the platform securely and improve the user experience.

How we use your information

We use your information to:

• provide and maintain the xrelia platform
• authenticate users
• respond to inquiries
• provide customer support
• improve our products and services
• send important account notifications
• send newsletters and product updates (where permitted)
• analyze usage trends
• maintain security and prevent abuse
• comply with legal obligations

We do not sell your personal information.

How we share information

We may share information with trusted service providers that help us operate xrelia, such as providers of:

• cloud infrastructure
• hosting
• email delivery
• customer support
• analytics
• payment processing

These providers are authorized to use your information only as necessary to provide services to xrelia.

We may also disclose information:

• when required by law
• to protect our rights
• to investigate fraud or security issues
• in connection with a merger, acquisition, or sale of assets

Cookies and similar technologies

We use cookies and similar technologies to:

• keep you signed in
• remember preferences
• analyze website usage
• improve performance
• enhance security

You can control cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

Data retention

We retain information only for as long as necessary to:

• provide our services
• comply with legal obligations
• resolve disputes
• enforce agreements

Retention periods vary depending on the type of information and the purpose for which it was collected.

Data security

We implement technical and organizational measures designed to protect your information, including:

• encrypted communications
• secure infrastructure
• access controls
• monitoring and logging
• regular security practices

No method of transmission or storage is completely secure, but we strive to use commercially reasonable measures to protect your information.

International data transfers

Your information may be processed in countries other than the one in which you reside.

When we transfer personal data internationally, we use appropriate safeguards designed to protect your information in accordance with applicable data protection laws.

Your rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• access your data
• correct inaccurate information
• delete your information
• restrict processing
• object to certain processing
• withdraw consent
• receive a copy of your data

To exercise these rights, contact us at privacy (at) xrelia.com.

Email communications

If you subscribe to our newsletter or marketing communications, we may send:

• product announcements
• feature updates
• reliability and engineering articles
• company news

You may unsubscribe at any time by using the unsubscribe link in our emails.

Children’s privacy

xrelia is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child, we will take appropriate steps to delete it.

Third-party links

Our website may contain links to third-party websites and services.

We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

Changes to this policy

We may update this Privacy Policy from time to time.

When we make material changes, we will update the Last updated date at the top of this page and, where appropriate, provide additional notice.

Contact us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

xrelia Privacy Team

Email: privacy (at) xrelia.com

We are committed to protecting your privacy and handling your information responsibly.