GDPR Notice

Last update: September 06, 2026

At xrelia, we take the protection of personal data seriously. This GDPR Notice explains how we collect, use, store, and protect personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).

Our goal is simple: collect only the data we need, use it responsibly, and give you control over your information.

Who we are

xrelia is a software platform that helps engineering teams monitor application health, detect incidents, and protect uptime.

For the purposes of GDPR, xrelia acts as the data controller for personal data collected through our website, contact forms, newsletter subscriptions, and customer accounts.

If you have any questions about this notice or your personal data, please contact us at privacy (at) xrelia.com.

What data we collect

We may collect the following categories of personal data:

Information you provide directly

  • Name
  • Email address
  • Company name
  • Job title
  • Information submitted through contact forms
  • Information submitted when requesting a demo or creating an account

Automatically collected information

When you visit our website, we may collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Referring website
  • Date and time of access

This information helps us improve the website, maintain security, and understand how our services are used.

How we use your data

We process personal data for the following purposes:

  • Responding to inquiries
  • Providing customer support
  • Delivering the xrelia platform
  • Sending product updates and newsletters (with your consent)
  • Improving our services
  • Monitoring website performance and security
  • Complying with legal obligations

We do not sell personal data to third parties.

Under GDPR, we process personal data based on one or more of the following legal grounds:

For example:

  • Newsletter subscriptions
  • Marketing communications
  • Optional cookies where required

Contract

To provide our services and fulfill our obligations to customers.

Legitimate interests

For purposes such as:

  • Website security
  • Fraud prevention
  • Service improvement
  • Product analytics
  • Customer support

Where processing is required by applicable law.

Newsletter and marketing communications

If you subscribe to our newsletter, we will use your email address to send:

  • Product updates
  • Reliability and engineering articles
  • Company announcements
  • Educational content

You may unsubscribe at any time using the unsubscribe link included in every email or by contacting us directly.

Cookies and analytics

We may use cookies and similar technologies to:

  • Remember your preferences
  • Analyze website usage
  • Improve performance
  • Enhance user experience

Where required by law, we will request your consent before placing non-essential cookies.

Data retention

We retain personal data only for as long as necessary to fulfill the purposes described in this notice.

Typical retention periods may include:

  • Contact inquiries: up to 24 months
  • Newsletter subscriptions: until you unsubscribe
  • Customer account information: for the duration of the customer relationship and applicable legal retention periods
  • Website analytics: according to our analytics retention settings

When data is no longer required, it is securely deleted or anonymized.

Data sharing

We may share personal data with trusted service providers that help us operate xrelia, including providers of:

  • Cloud infrastructure
  • Email delivery
  • Customer support
  • Analytics
  • Payment processing

These providers process data only on our instructions and are required to maintain appropriate security and confidentiality measures.

International data transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions
  • Other legally recognized transfer mechanisms

Your GDPR rights

Under GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Delete your personal data
  • Restrict processing
  • Object to processing based on legitimate interests
  • Withdraw consent at any time
  • Receive a copy of your data in a portable format
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at privacy (at) xrelia.com.

Data security

We implement appropriate technical and organizational measures to protect personal data, including:

  • Encryption in transit
  • Secure infrastructure
  • Access controls
  • Monitoring and logging
  • Regular security reviews

While no system can guarantee absolute security, we continuously work to protect the information entrusted to us.

Third-party services

Our website and platform may integrate with third-party services. Those services have their own privacy policies and data protection practices.

We encourage you to review the privacy notices of any third-party services you interact with through xrelia.

Changes to this notice

We may update this GDPR Notice from time to time to reflect changes in our services, legal requirements, or data processing practices.

When material changes are made, we will update the Last updated date at the top of this page.

Contact us

For any privacy-related questions or requests, please contact:

xrelia Privacy Team

Email: privacy (at) xrelia.com

We are committed to protecting your personal data and respecting your privacy rights under GDPR.